Currently, we can only accept PayPal as a secure payment method at check out. We are working on adding debit and credit card payment channels.
UziZuri Creations ships worldwide:
All orders ship via DHL Express.
Shipping fee at check out for orders of any value is a flat rate of only $10.
A real time tracking number is provided for your order.
Orders are shipped out within 4 days.
Packages are delivered by DHL within 3-5 days.
We do not ship to P.O. BOX and military addresses.
To ensure that your package is properly delivered and you receive your shipment on time, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect delivery.
Kindly note that sometimes delivery delays beyond our control may occur.
The buyer bears responsibility for any customs and importation taxes that may apply.
REFUND & EXCHANGE POLICY
All products pictured on our website are individually handmade. For this reason, your order may differ slightly in bead placement, leather/horn shade or brass pattern. We do our best to make sure that the product you receive looks as similar as possible to the pictures on the listings.
In the unfortunate event that your order is delivered bearing any kind of damage or defect, kindly follow the steps below. We want you to be fully satisfied with every item that you purchase from us. You have the option of receiving a refund or having a replacement sent to you.
1) Contact us within 3 days of delivery with a description and picture of the damage, or a detailed reason for your dissatisfaction.
2) Once your feedback is received, we will make our assessment and determine if you are eligible for a refund or replacement and get back to you in 1 business day.
3) If your claim is found to be eligible, you have the choice to receive a refund, or to have a replacement sent to you.
4) Refunds will be processed within 3 business days. Replacements will be mailed to you within 5 business days.
We reserve the right to refuse any return that does not comply with the conditions stated above.